Just have a simple question that can fit in 280 characters? Tweet It may take a little longer for them to get back at you, but you'll get a direct answer, and many customer service issues can be addressed at least partly through Twitter, with the process getting started without you having to visit their site. You can also call your local Apple store to set one up. If you want to make a Genius Bar appointment or visit an Apple Authorized Service Provider (someone who does not work at an Apple store, but who Apple has certified as official help), any of the steps above will give you the option to make one if they recommend a repair. Even in more normal times, it's always been better to make a reservation before heading over, because I think we're all familiar with the extensive wait times that can accompany any impromptu trip to the Genius Bar.

Currently, many people don't want to do that, and all the Apple Stores are either closed or under restrictions, so you'll want to check what's available near you before you hop in your car and drive over. You can, of course, always visit your local Apple Store in person. You will also have the option to visit Apple Support forums where users describe their issues and other users offer advice and insight. The chat and phone options will have approximate wait times before a representative can help you. Select whether you want to Chat, Talk to Apple Support Now (on the telephone), or Bring in For Repair.Instead of having the Describe Your Issue option like the app has, if you need to write a more detailed message about your issue, select The Topic is Not Listed. Select the category of support you are looking for, as you would on the app (listed above).

Select your device that is in need of repair.

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